Return Policy

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HongKong.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, or the goods recieved there is any problem please contact us within 7 days from receiving your order ASAP. Upon receipt of your request, we will process it immediately. Try to solve it within 30 days.

If you receive the parcel and find out that there is a shortage/wrong item (inconsistent with the items you ordered), please contact the offical email as soon as possible (within 24 hours), and send a photo to us. We will deal with it for you as soon as possible.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Questions about the Terms of Service should be sent to

service@shoppotato.com